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Jul17
How does one rebuild or redevelop his brand? What are the steps? (part 1a)
NextStage: Predictive Intelligence, Persuasion Engineering, Interactive Analytics and Behavioral Metrics As promised in "Attract and Stick, Part 1" now available on AllBusiness.com, I'm starting a blog arc based on a series of branding questions I've asked repeatedly over the past few months. We're going to start with the twofer, "How does one rebuild or redevelop his brand? What are the steps?"

There are lots of reasons for rebuilding and redeveloping a brand. Let's consider three;

  1. the existing brand has become tarnished and now generates a negative impact in the target market,
  2. the corporation is losing market share and wants to re-establish itself in that market,
  3. the corporation is moving into new markets and wants to establish a brand in those new markets.
The first item above is the toughest of the three to deal with because, as the saying goes, it takes 47 attaboys to make up for 1 ohcrap. The best way to deal with this situation is straightforward and direct. The company admits to errors and mistakes in the past, owns them (without generating exposure), says it has cleaned house (if the problem was corporate management), gone with new suppliers (if the problem was chain management), established new factories (if the problem was manufacturing), etc.

This admission needs to come from someone at the top of the company's management. Once the admission is made, this same person needs to explain what the company is doing to improve its situation. The very last item is the demonstration of a new brand superseding the old, existing and tarnished brand.

The best example of this in recent history was Lee Iacocca turning Chrysler around.

(more to follow)

Please contact NextStage for information regarding presentations and trainings on this and other topics.

Upcoming Conferences:

Come on by and say hello.

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« More conversations with Stephane Hamel | Main | How does one rebuild or redevelop his brand? What are the steps? (part 1b) »

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