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Mar24
Reader Comments on "Websites: You've Only Got 3 Seconds"
NextStage: Predictive Intelligence, Persuasion Engineering, Interactive Analytics and Behavioral Metrics My Websites: You've Only Got 3 Seconds column on IMediaConnection has generated a great deal of interest. First, thank you to all the readers who contacted me. Second, some readers posed some excellent questions and I'm going to respond to them in these blog posts.

First up and from the Land Down Under (anyone remember "Men At Work", Colin James Hay and vegemite sandwiches?):
"I read your article with interest (obviously I got past the 3 seconds) Just wondering how your research applies to a B2B high-value market where the web is not the purchasing channel (yet anyway). I'd be interested if any of your research has a B2B approach."

 

Thank you for enjoying my article. I'm glad that people find what I do useful.

The concepts mentioned in the 1-3 seconds article apply to all websites. The key is knowing the audience the website is targeting. Once you know the audience you can design the website to achieve a given goal with the maximum share of that audience.

Let's say the goal isn't direct response, maybe something more like having the website recognized as an authoritative source for information on a given subject. No problem. The goal is to communicate authority, understanding, perhaps compassion, and most definitely something I call "paths to action". Even if a site isn't selling a recognizable product or service, it's (in a way) selling itself as a source of information. Most people seeking information want

  • to know their source is knowledgeable,
  • is recognized by others as authoritative in the field of interest and once those two are done,
  • give them an idea what to do. This item is a "path to action".
This is a simplified example, of course. Please feel free to contact me directly if you have more questions. Also, you can access the bibliography on my blog. Should you get this message after my next post goes live, you should be able to access the bibliographic entry directly at "Websites: You've Only Got 3 Seconds" now on IMediaConnection.

Please contact NextStage for information regarding presentations and trainings on this and other topics.

Links for this post:

I'll be speaking at the San Francisco April '07 Emetrics Summit on Quantifying and Optimizing the Human Side of Online Marketing on May 7, 2007. Come on by and say hello.

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« CDFW's Musings: Customer Experience, finale | Main | Reader Comments on "Websites: You've Only Got 3 Seconds", Part 2 »

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