Here we learn that things turned out as CDFW expected, not well, and that in the end, he was satisfied.
"So I thanked him so much for helping us get network access and internet access and allowed as how Zach and I would follow his advice and find a way to make the third thing we needed to work. And did my best to get him out the door. He left explaining to me how much I needed to move to Active Directory Services (just like Microsoft marketing materials say I should). I didn't bother to mention I've already evaluated it very carefully and decided that would be truly insane for us, I just nodded and said that sounds like a good idea. But I don't think I fooled him. His last facial expression was one of disappointment, as I think he knew I wasn't planning to do things his way.
"After a full day of his labor (which tied up a full day of mine) the bottom line result was that when he left we had network access and internet access. Exactly where we were before he arrived.
"That makes 8 for 8 for me. Same result every time I've dealt with a hired network guru. (Well, really 7 for 8 if you count the one who didn't show up because he was hungover and didn't return my calls for 2 days. He actually didn't do anything at all on the network, but at least there was nothing to clean up after). With the best one, it only took me half a day to recover. With the worst it took three days.
"Sigh.
"Zach and I think we know why we can't get thing three working. We've got a couple of more things to try, though. We'll either get it or we'll be able to explain why it can't be gotten. Sometimes such things happen in the magic realm of networks."
I'll be speaking at the San Francisco April '07 Emetrics Summit on Quantifying and Optimizing the Human Side of Online Marketing on May 7, 2007. Come on by and say hello.
Links for this post:
- CDFW's Musings: Customer Experience, part 1
- CDFW's Musings: Customer Experience, part 2
- CDFW's Musings: Customer Experience, part 3
- CDFW's Musings: Customer Experience, part 4
- CDFW's Musings: Customer Experience, part 5
- CDFW's Musings: Customer Experience, part 6
- CDFW's Musings: Customer Experience, part 7
- DeBranding
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