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Mar21
CDFW's Musings: Customer Experience, part 5
NextStage: Predictive Intelligence, Persuasion Engineering, Interactive Analytics and Behavioral Metrics This is part 5 in an arc on Customer Experience and based on one of my correspondent's, CDFW, making his company's computer network...I was going to write "work" and if you've been following this arc you know "work" isnt' the best term.

In part 1 we discovered CDFW's pain. Part 2 dealt with CDFW's admission of his ignorance and dealing with consultants. Part 3 saw CDFW prepare for battle with his trusty squire in tow and part 4 had CDFW battling with sorcerers. Here the Mighty C confronts the forces of networking head on.

 

"Knowing Zach can handle things, I don't check in until lunchtime the next day. The sorcerer, it seems, will not be in until 4:30, I hear, so there is still no internet access. Sheesh. I tidy up some stuff, go buy a router that can handle subnets, and head in. In between other stuff, I install and configure the router, wave my wand, and by 3:30 the new offices have internet access.

"I now have spoken sufficient spells to get two of the three things I need, network and internet. With the help of the sorcerer, we'll perhaps get the third in short order.

"I pulled a quick meeting, then went down to meet the sorcerer who had arrived at 4:30 dull (not sharp). In that first meeting, I learned that "We need to talk" really means "You need to listen." He spoke for ten minutes without taking a breath or asking a question. In this lovely speech (every element of which I'd already heard before) he explained how bad the equipment was, how I should change the database applications, how I should administer the network, how I should handle e-mail, how I should this and how I should that. And if I only do this and that, everything will be very easy and trouble free (all of the things that were easy and trouble free were, of course, things having almost nothing to do with networks which is what he was ostensibly an expert in and things I strongly doubt he's ever even administered). He finished by explaining he really didn't much care for Windows networking, he really preferred to do programming for Linux. (Ironically, almost every recommendation he made comes straight out of MS marketing materials)."

Next, subjugating wizards.

I'll be speaking at the San Francisco April '07 Emetrics Summit on Quantifying and Optimizing the Human Side of Online Marketing on May 7, 2007. Come on by and say hello.

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