Part 2 of The Banker's Tale...
The owners figured out that happy employees made happy customers. As the employees played and had fun, they began to enjoy their job more. As the employees became happier the customers picked up on the good moods and began to play as well. As a result, the fish markets’ business grew and so did their reputation as a great place to work. The happy employees cared about their customers and brought more business to the market.
The bank I was employed at saw this good thing and decided to institute the philosophies at their branches. Like most “good things” they didn’t understand the basics of what happened. The Fish Market focused internally on having happy employees and their happiness in turn made happy customers. The bank focused all of the philosophies externally. They thought that happy customers made happy employees.
(more to follow...)
Links for this post:
- Fish links:
- Reading My Emails
- Thoughts on Building a Business arc
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