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Jan 1
Music, Language and Making Offshore Call Centers More Effective
NextStage: Predictive Intelligence, Persuasion Engineering, Interactive Analytics and Behavioral Metrics Happy New Year, Everyone.
We spent last night with our neighbors, Gerhardt und Andrea and Andrea's cousin, Raresh. I made an antipasto (went over very well) and three different kinds of pizza (I'm known throughout the Maritimes, Mississauga, Southern NH and Stoneham, MA, for my pizza). Between the antipasto and the southern red pizza, Raresh mentioned that he played piano, bass and guitar in his church. As we had all three, I invited him to play.

Soon he and Andrea were singing Romanian Christmas carols and Gerhardt was playing along on one of my guitars. It was glorious and reminded me of being back home in Nova Scotia where people often gather just to play music together (aca Ceilidgh, ans a Gaidhlig). They asked me to join in on the sax but I was busy cooking and besides, why ruin a good thing?
But what really got me was the language "class" between dinner and Andrea's honey-nut dessert cake.

Raresh's English wasn't that good and he didn't have much German so he and Andrea spoke in Romanian. I listened and kept repeating elements of their conversation (Gonoi! Che? Como? Stan Kastan, kastanka stan (this last is a verse taught to children). Drom!) which got Andrea laughing so hard her face hurt.

At one point Andrea mentioned that she can curse in lots of languages but most either make her laugh or mean nothing to her, they're just words. But when she curses in Romanian? Oh, she truly feels the import of what she's saying. I agreed. I can curse in English but it means so much more when I curse in Italian. The others shared similar experiences.
This got me to thinking about where and how the brain stores languages learned later in life, and that the neural wiring for native-languages is more closely tied to our emotional wiring than our higher thought centers.
And that got me to remembering some research which pertains to off-shore call centers and how to make them more effective. (more to follow)

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» Music, Language and Making Offshore Call Centers More Effective, Part 2 from BizMediaScience
Quick Fix for Making OffShore Call Centers More Effective [Read More]

yes it is quite true that Music as well as Lanaguage is making call centers more effective as due to this agents always get freshed as it is best way of entertainment . As they get bored after taking continuous calls of customer.

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